FREQUENTLY ASKED QUESTIONS

I need to contact you, what number/email address should I use?

If you need to contact us about anything at all, please visit our contact page at cutegiftslover.com.

What are your delivery charges?

Delivery charges depend on the destination, please see our Delivery page for full details.
Unfortunately, we are unable to ship any orders outside of the UK at the moment.
For orders in the UK, we currently offer FREE Standard Delivery on all orders of £40 or more.

When will I receive my order?

Please see our Delivery & Returns page for full details.

Can I add an item or change my order after I have placed it?

Once you have received an order confirmation from us, your order will have been input into our back office system and can no longer be amended through the website. If you do wish to amend your order please contact us, and as long as your order hasn’t been sent to the warehouse for packing we can update your order for you. Please note: we cannot guarantee changes to an order once it has been placed as it may already be processed.

I haven’t received my order, what should I do?

Please visit our Contact page with your order number and we will be happy to assist you.

I have received my order but something is missing or damaged, what should I do?

If your item is missing, faulty, damaged or not as expected please contact us, and state your order number, the product which is at fault, and the issue. We may be able to issue a refund or replacement without a return (we may require photos in this instance).

I do not like an item I have purchased, can I return it?

We hope that you love every single item that you purchase from us. However, if you do need to return an item for whatever reason, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip and we will process the refund/exchange once we have received your item.

I purchased one of your products from a stockist and it’s faulty, can I return to you?

We are only able to process returns, refunds and exchanges on items purchased from cutegiftslover.com. If you bought the item from one of our stockists, we advise you get in touch with them directly.

What is your VAT number?

Our UK VAT number is (registered as required by law).

What is your company number?

Our company number, registered in England & Wales is (registered as required by law).

Who are we?

We were born in the heart of London and named after two little birds representing inquisitive nature and joyful discovery. So, now you know!

Is our workplace COVID-19 safe?

Yes. Protecting and promoting worker safety during this pandemic is our top priority.
We have created a Safety Action Plan that includes a range of specific policies and procedures designed to protect the health, safety and welfare of staff and others affected by our work activity. Examples of these measures include: social distancing, more frequent cleaning, clear notices and effective maintenance. You can find our full COVID-19 risk assessment here.